Vinted Item Not as Described? Seller Options

A buyer has pressed “I have an issue” and your money is on hold. Here’s what that means and what you can do, from Vinted’s US help center.

What just happened

Buyers have 2 days after Vinted tells them the parcel should have arrived to report a problem. When they do:

the order is suspended;
your payment is withheld until the issue is resolved.

If the buyer doesn’t report anything in those 2 days (or presses “Everything is OK”), the order completes and you’re paid — see when you get paid on Vinted.

What counts — and what doesn’t

Vinted’s Refund Policy covers items that are significantly not as described (SNAD) — for example damaged, or not matching the listing. It only covers purchases made with Buy now.

An item that matches the listing but doesn’t fit or that the buyer doesn’t like can only be returned if you agree.

Your three options

If the request is valid, you can:

Offer a partial refund — the buyer keeps the item and gets back part of the item price, Vinted fee and sales tax. Single-item orders only, not bundles. The buyer can accept or decline.
Offer a full refund — the buyer keeps the item.
Ask for a return — the buyer sends it back for a refund.

For a cheap item, a partial or full refund often costs you less than waiting for a return.

A message offering a partial refund:

Hi [name], I’m sorry about [the issue]. Would a partial refund of [$amount] work for you, so you can keep the item? If you’d rather return it, that’s fine too — just let me know.

If you ask for a return

The buyer pays return shipping, unless you offer to cover it when you request the return.
The buyer has 5 business days from your request to send it. If they don’t, the request closes and you get paid.
If they arrange their own tracked return, they must share the tracking number and photos of the package and label.
Once the return arrives, you have 2 days to check it. When you press “Everything is OK” — or the 2 days pass — the buyer is refunded.

So check returned items as soon as they arrive. If something is wrong with the return, act within those 2 days.

When Vinted steps in

If you and the buyer can’t agree, or one side stops responding, the buyer can press View issue details → Contact us and send the case to Vinted. Vinted says it replies within 48 hours and then aims to decide as soon as possible.

Avoid the next one

Photograph flaws clearly and mention them in the description.
Pack items securely.
Ship with the carrier the buyer chose — see Vinted shipping for sellers.

Vinted buyer reported an issue: what sellers can do